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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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CAHPS® Hospital Survey (HCAHPS) Training Registration
How to Register
To register for HCAHPS Webinar Training, please complete the following information and submit online.
Please note that you will have the option to register additional participants prior to submitting your training registration. Training Registration will close on January 21, 2009! The week prior to training, the contact person at your organization, who is identified on your training registration, will receive an email confirmation with the login telephone number and pass code.

If you have any questions or require further information, contact the HCAHPS Information and Technical Support Telephone Line (1-888-884-4007) or email at hcahps@azqio.sdps.org

Webinar Training
Introduction to HCAHPS Training
*Register for both Session 1 AND Session 2*
Session Date Agenda Items
Introduction to HCAHPS
Webinar Training Session 1

Monday -
February 2, 2009
1:00 PM – 5:00 PM EST
  • Welcome & Overview
  • About HCAHPS
  • Participation & Program Requirements
  • Survey Administration
  • Telephone & Active IVR Training
  • Sampling Protocol
  • Data Coding
  • Data Preparation Process
  • Data Submission
  • HCAHPS Public Reporting
  • Oversight Activities & Compliance
  • Exceptions Request & Discrepancy Repots
  • Questions & Answers
Introduction to HCAHPS
Webinar Training Session 2

Tuesday -
February 3, 2009
1:00 PM – 5:00 PM EST

HCAHPS Update Training Survey Vendors and Multi Sites
*Register for the half-day Webinar Training*
Session Date Agenda Items
Survey Vendors and
Multi-sites ONLY
HCAHPS Update Webinar
Training Session
Wednesday -
February 4, 2009
1:30 PM – 5:00 PM EST
  • Welcome & Overview
  • Program Updates
  • Survey Administration Refresher
  • Sampling Protocol Refresher
  • Data Coding, Preparation & Submission Updates for 2009
  • HCAHPS Public Reporting
  • Oversight Activities & Compliance
  • Exceptions Request & Discrepancy Repots Updates for 2009
  • Questions & Answers

HCAHPS Update Training Self-administering Hospitals
*Register for only one of the half-day Webinar Training*
Session Date Agenda Items
Self-administering
Hospitals ONLY
HCAHPS Update Webinar
Training Session
Wednesday -
February 4, 2009
8:30 AM – 12:00 Noon EST
  • Welcome & Overview
  • Program Updates
  • Survey Administration Refresher
  • Sampling Protocol Refresher
  • Data Coding, Preparation & Submission Updates for 2009
  • HCAHPS Public Reporting
  • Oversight Activities & Compliance
  • Exceptions Request & Discrepancy Repots Updates for 2009
  • Questions & Answers
Thursday -
February 5, 2009
1:30 PM – 5:00 PM EST

I. General Registration Information
1. Organization

1a. Organization Name:  
1b. CMS Certification Number,
formerly known as Medicare Provider Number:
(if applicable)  
1c. Mailing Address 1:   (No P.O. Box)
1d. Mailing Address 2:

 
1e. City  
1f. State:  
1g. Zip Code:    
1h. Telephone:   (xxx-xxx-xxxx)
1h. Fax:   (xxx-xxx-xxxx)
 

2. Type of Organization
 
3. Contact Person
3a. First Name:  
   Middle Initial:

   Last Name:  
3b. Title:  
3c. Degree (e.g., RN, MD, PhD):

 
3d. Mailing Address 1:   (No P.O. Box)
3e. Mailing Address 2:

 
3f. City  
3g. State:  
3h. Zip Code:    
3i. Telephone:   (xxx-xxx-xxxx)
3i. Fax:   (xxx-xxx-xxxx)
 
3j. E-Mail:    
   3j. Confirm E-Mail: