How to Register
To register for HCAHPS Webinar Training, please complete the following information
and submit online.
Please note that you will have the option
to register additional participants prior to submitting your training registration.
Training Registration will close on January 21, 2009! The week prior to training,
the contact person at your organization, who is identified on your training registration,
will receive an email confirmation with the login telephone number and pass code.
If you have any questions or require further information, contact the HCAHPS Information
and Technical Support Telephone Line (1-888-884-4007) or email at
hcahps@azqio.sdps.org
Webinar Training
Introduction to HCAHPS Training
*Register for both Session 1 AND
Session 2*
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Session
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Date
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Agenda Items
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Introduction to HCAHPS
Webinar Training Session 1
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Monday -
February 2, 2009
1:00 PM – 5:00 PM EST
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- Welcome & Overview
- About HCAHPS
- Participation & Program Requirements
- Survey Administration
- Telephone & Active IVR Training
- Sampling Protocol
- Data Coding
- Data Preparation Process
- Data Submission
- HCAHPS Public Reporting
- Oversight Activities & Compliance
- Exceptions Request & Discrepancy Repots
- Questions & Answers
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Introduction to HCAHPS
Webinar Training Session 2
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Tuesday -
February 3, 2009
1:00 PM – 5:00 PM EST
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HCAHPS Update Training Survey Vendors and Multi Sites
*Register for the half-day Webinar Training*
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Session
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Date
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Agenda Items
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Survey Vendors and
Multi-sites ONLY
HCAHPS Update Webinar
Training Session
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Wednesday -
February 4, 2009
1:30 PM – 5:00 PM EST
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- Welcome & Overview
- Program Updates
- Survey Administration Refresher
- Sampling Protocol Refresher
- Data Coding, Preparation & Submission Updates for 2009
- HCAHPS Public Reporting
- Oversight Activities & Compliance
- Exceptions Request & Discrepancy Repots Updates for 2009
- Questions & Answers
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HCAHPS Update Training Self-administering Hospitals
*Register for only one of the half-day Webinar Training*
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Session
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Date
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Agenda Items
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Self-administering
Hospitals ONLY
HCAHPS Update Webinar
Training Session
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Wednesday -
February 4, 2009
8:30 AM – 12:00 Noon EST
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- Welcome & Overview
- Program Updates
- Survey Administration Refresher
- Sampling Protocol Refresher
- Data Coding, Preparation & Submission Updates for 2009
- HCAHPS Public Reporting
- Oversight Activities & Compliance
- Exceptions Request & Discrepancy Repots Updates for 2009
- Questions & Answers
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Thursday -
February 5, 2009
1:30 PM – 5:00 PM EST
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