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Quick links:
Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey(Minimum Business Requirements) | HCAHPS Quality Assurance Guidelines V9.0 (QAG V9.0) | UPDATED: HCAHPS Quality Assurance Guidelines V9.0 Technical Corrections and Clarifications | HCAHPS Bulletin

Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements)

To administer the HCAHPS Survey, organizations must meet all of the HCAHPS Minimum Business Requirements. A hospital self-administering the HCAHPS Survey must meet the Self-administering Hospital Minimum Survey Requirements, and an independent survey vendor or a hospital administering the HCAHPS Survey for multiple sites must meet the Survey Vendor Minimum Survey Requirements. In addition, subcontractors performing major HCAHPS Survey Administration functions (e.g., mail/telephone/IVR operations, XML file preparation) must also meet the HCAHPS Minimum Survey Requirements which pertain to that role. To view or download a PDF version of the HCAHPS Minimum Business Requirements, please click here.


HCAHPS Quality Assurance Guidelines V9.0 (QAG V9.0)

The HCAHPS Quality Assurance Guidelines V9.0 has been released. This manual has been revised from V8.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. Please use V9.0 going forward.
  • Please click here to view or download the QAG V9.0

UPDATED: HCAHPS Quality Assurance Guidelines V9.0 Technical Corrections and Clarifications

The HCAHPS Project Team has posted an updated document containing new information for technical corrections to the HCAHPS Quality Assurance Guidelines V9.0, which was published in March 2014. This document may be accessed by clicking here.


HCAHPS Bulletin

HCAHPS Bulletins will be issued when the HCAHPS Project Team believes that clarification or correction is called for in key matters pertaining to data collection or submission. HCAHPS Bulletins may also be issued to announce important changes in survey administration, data submission, etc.
  • Please click here to view or download a copy of the 2010-01 HCAHPS Bulletin - HCAHPS and Hospital Value Based Purchasing.
  • Please click here to view or download a copy of the 2009-01 HCAHPS Bulletin Revised - The use of HCAHPS in conjunction with other hospital inpatient surveys.
  • Please click here to view or download a copy of the 2009-01 HCAHPS Bulletin – The use of HCAHPS in conjunction with other hospital inpatient surveys.
  • Please click here to view or download a copy of the October 2008 HCAHPS Bulletin – Lag Time.






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