Training
The Centers for Medicare & Medicaid Services (CMS) is offering both
Introduction to HCAHPS and
HCAHPS Update Training
sessions in March 2011 to hospitals, hospitals administering HCAHPS for multiple sites (multi-sites) and survey
vendors participating in HCAHPS.
Introduction to HCAHPS Training (Session I and Session II) is designed for hospitals intending to self-administer
the HCAHPS survey, organizations interested in applying to become an approved HCAHPS survey vendor, or as a
training/refresher course for new staff members at organizations currently approved to administer the HCAHPS
survey. This training is offered only one time, and participation in both sessions is required.
Session I is
offered on February 28, and
Session II is offered on March 1, 2011.
HCAHPS Update Training is required for all survey vendors, multi-sites and hospitals previously approved
to administer the HCAHPS survey. HCAHPS Update Training for
survey vendors and multi-sites is offered
only once, on March 2, 2011. HCAHPS Update Training for
self-administering hospitals is offered twice:
March 2 and March 3, 2011. Self-administering hospitals should only participate in one of the two sessions.
Quality Improvement Organizations interested in attending the HCAHPS Update Training should register
for the survey vendor/multi-site training session.
All training sessions will be conducted via Webinar. There is no fee for the training. Training materials
for the March 2011 HCAHPS Training sessions will be posted on the HCAHPS Web site in late February 2011.
Please note that the HCAHPS Quality Assurance Guidelines V6.0 will only be posted on the HCAHPS Web site
and will no longer be provided in hard copy.
Participation
To participate in HCAHPS Data Collection and Public Reporting, all self-administering hospitals,
multi-sites and survey vendors must meet specific Program Requirements and must initially participate
in the Introduction to HCAHPS Training and subsequently, after approval to administer the HCAHPS
survey, participate in annual HCAHPS Update Training.
New hospitals intending to conduct the survey on their own, newly applying multi-sites and newly
applying survey vendors are required to participate in
both of the two half-day Introduction to
HCAHPS Webinar Training sessions (Session I and Session II).
Self-administering hospitals and survey vendors that are currently participating in HCAHPS Data
Collection and Public Reporting
are required to
participate in one HCAHPS Update Training session.
At a minimum, the hospital's/survey vendor's Project Manager is required to participate in the
HCAHPS Training sessions; however, it is strongly suggested that all staff involved in the HCAHPS
process participate in the training. There will be no fee charged for participation in training.
Participating organizations are limited to one log-on access to the Webinar training, with no
limit on the number of participants listening in. Below is a list of dates for the training.
Webinar Training
Due to limited availability of Webinar lines, only one line will be provided to a registered organization. However,
multiple persons at that organization may participate in the Webinar using a single shared computer line and
telephone access. Please be sure to provide the names of all staff that will be participating in the training
sessions.
Please note that all times listed are Eastern Standard Time (EST). Be sure to convert the times and
plan accordingly for your time zone.
Please click on the Left-Hand Training Registration Navigation Button to register for HCAHPS Training sessions.
Training Registration will close on February 22, 2011!
If you have any questions or require further information, contact the HCAHPS Information and Technical Support
Telephone Line (1-888-884-4007) or email at
hcahps@azqio.sdps.org
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2011 HCAHPS Training Sessions
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Monday —
February 28, 2011
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Tuesday —
March 1, 2011
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Wednesday —
March 2, 2011
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Thursday —
March 3, 2011
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Morning Session
(Eastern Standard Time)
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HCAHPS Update Training
For Self-Administering Hospitals Only (ATTEND ONLY ONE HCAHPS Update Training
Session)
8:30 AM to
12:00 Noon EST
(3.5 hours)
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Afternoon Session
(Eastern Standard Time)
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Introduction to HCAHPS Training
Session I
1:00 PM to
5:00 PM EST
(4 hours)
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Introduction to HCAHPS Training
Session II
1:00 PM to
5:00 PM EST
(4 hours)
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HCAHPS Update Training
For Survey Vendors and
Multi-sites Only
1:30 PM to
5:00 PM EST
(3.5 hours)
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HCAHPS Update Training
For Self-Administering Hospitals Only (ATTEND ONLY ONE HCAHPS Update Training
Session)
1:30 PM to
5:00 PM EST
(3.5 hours)
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