Background Color
Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
Background Color
HCAHPS Home
Executive Insight
What's New
HCAHPS Facts
Mode & Patient Mix Adjustment
Summary Analyses
Exception Request & Discrepancy Report
Approved Vendor List
Quality Assurance
Training Materials
Technical Specifications
Survey Instruments
Contact Us/Links
HCAHPS Sitemap
Training Materials

March 2011 Introduction to HCAHPS Training Materials:

Please click here to view or download the slides for the Introduction to HCAHPS Training Session I.

Please click here to view or download the slides for the Introduction to HCAHPS Training Session II.

NOTE: To print multiple slides on one page (more than one slide per page):
  • Select Print
  • Print window will be displayed
  • From the drop down menu under “Page Scaling” select “Multiple pages per sheet”
  • Select “Pages per sheet” (2-16)
  • Click on “OK”

March 2011 HCAHPS Update Training Materials (Note: the training slides are the same for all three HCAHPS Update Training sessions):

Please click here to view or download the slides for the HCAHPS Update Training sessions.

NOTE: To print multiple slides on one page (more than one slide per page):

  • Select Print
  • Print window will be displayed
  • From the drop down menu under “Page Scaling” select “Multiple pages per sheet”
  • Select “Pages per sheet” (2-16)
  • Click on “OK”


Note:  Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
To view PDF files, you must have the Adobe Acrobat Reader (minimum version 4, version 5 suggested).
If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.